change management
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What is the structure of a channel plan
The structure of a channel plan should follow the decisions and behaviours it needs to support. A practical structure combines scope, core content, owners, evidence, status or measures, approval rules and a review history. This artefact defines how communication channels serve different audiences, messages and timings. A useful channel plan is not simply a completed…
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What are the contents of a pain-point register
The contents of a pain-point register should combine purpose, evidence, ownership, decisions and maintenance information. The artefact must help a reader understand what it covers, how to use it and what action follows when the position changes. This artefact records operational problems, root causes, affected users and business consequences. A useful pain-point register is not…