Business operating models

Bogdan Ciocoiu

  • What is the structure of a supply chain map

    —

    The structure of a supply chain map should follow the decisions and behaviours it needs to support. A practical structure combines scope, core content, owners, evidence, status or measures, approval rules and a review history. This artefact shows suppliers, subcontractors, dependencies, material flows and vulnerabilities. A useful supply chain map is not simply a completed…

  • How to create a capability dependency map

    —

    A capability dependency map should turn an important management need into a controlled, usable artefact. To create it, define the decision it must support, gather evidence from accountable owners, structure the content consistently, test it against real scenarios and establish a review cycle. This artefact shows relationships between capabilities and their reliance on people, processes,…

  • Why are control frameworks important for operating models

    —

    Control frameworks matter to operating models because they connect design intent with accountable delivery. They make boundaries, ownership, evidence and decision rules visible across functions that would otherwise optimise in isolation. This artefact defines preventative, detective and corrective controls across the organisation. A useful control framework is not simply a completed template. It is a…

  • The contents of a business operating model

    The contents of a business operating model

    —

    How to sequence the 21 dimensions of an operating model An operating model explains how an organisation converts strategy into reliable delivery. It connects capabilities, processes, governance, data, technology, people, assets and supporting services into one coherent system. However, organisations cannot design and implement every operating model dimension at the same time. Some dimensions create…

  • Why do businesses value a good risk and control matrix

    —

    Businesses value a good risk and control matrix when it helps leaders make faster, better-evidenced decisions and coordinate work across organisational boundaries. The artefact creates value only when managers use it to direct action, resolve trade-offs and maintain accountability. This artefact connects material risks to controls, owners, evidence and residual exposure. A useful risk and…

  • Operating model processes for an MOT testing garage

    Operating model processes for an MOT testing garage

    —

    In a local MOT and garage business, efficient business processes are crucial for maintaining service quality, customer satisfaction, and operational efficiency. These processes ensure that vehicles are serviced in compliance with regulations and that the business runs smoothly day-to-day. The three most important business processes for an MOT and garage business in the West Midlands, UK, are…

  • Integrated consultancy vs. recruitment agency

    Integrated consultancy vs. recruitment agency

    —

    Different organisations require tailored operating models to deliver value to clients efficiently and at scale. Two types of businesses in this sector—integrated consultancies and recruitment agencies placing contractors—have distinct operating models driven by their service offerings, client relationships, and operational requirements. We will now analyse the key differences between these organisation types through four critical…

  • Transparent processes in a nursery family business

    Transparent processes in a nursery family business

    —

    Transparent processes are needed in a nursery family business to deliver high-quality childcare services, ensure compliance with regulations, and maintain operational efficiency. These processes involve coordination between administration, human resources, teaching staff, and finance departments. Three critical processes for a nursery business are child enrollment and admissions, staff management and development, and curriculum planning and implementation.…

  • Primary business processes for a property developer

    Primary business processes for a property developer

    —

    Cross-functional business processes are essential in a property development company to ensure the seamless coordination of various departments, from project planning to construction and sales. These processes are crucial for delivering projects on time, within budget, and meeting regulatory standards. A property developer’s three main business processes involve project planning, resource management, and marketing coordination.…

  • Main processes in a technology recruitment agency

    Main processes in a technology recruitment agency

    —

    Tech recruitment agencies are pivotal in connecting technology companies with top talent. The increasing demand for specialised IT skills requires recruitment agencies to establish a well-structured operating model to streamline their operations and meet the expectations of both clients and candidates. For a mid-sized tech recruitment agency with 200 staff, the key processes must be…