Business operating models

Bogdan Ciocoiu

  • How to create an assumptions log

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    An assumptions log should turn an important management need into a controlled, usable artefact. To create it, define the decision it must support, gather evidence from accountable owners, structure the content consistently, test it against real scenarios and establish a review cycle. This artefact captures assumptions that underpin plans, designs, costs and implementation choices. A…

  • Why is a RACI matrix important

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    A RACI matrix is important because it converts dispersed knowledge into a reliable basis for management action. Without that discipline, teams often work from different assumptions, delay decisions or treat approval as an end in itself. This artefact allocates responsibility, accountability, consultation and information across activities. A useful RACI matrix is not simply a completed…

  • How to create an operating procedure

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    An operating procedure should turn an important management need into a controlled, usable artefact. To create it, define the decision it must support, gather evidence from accountable owners, structure the content consistently, test it against real scenarios and establish a review cycle. This artefact provides detailed instructions for repeatable operational activities. A useful operating procedure…

  • What is the structure of a capability catalogue

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    The structure of a capability catalogue should follow the decisions and behaviours it needs to support. A practical structure combines scope, core content, owners, evidence, status or measures, approval rules and a review history. This artefact lists capabilities, definitions, owners, outcomes and supporting resources. A useful capability catalogue is not simply a completed template. It…

  • What is the structure of an implementation plan

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    The structure of an implementation plan should follow the decisions and behaviours it needs to support. A practical structure combines scope, core content, owners, evidence, status or measures, approval rules and a review history. This artefact coordinates deployment activities, ownership, resources, dependencies and controls. A useful implementation plan is not simply a completed template. It…

  • What are typical errors when creating a venue strategy

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    Typical errors when creating a venue strategy include unclear purpose, excessive detail, missing ownership, unsupported ratings, weak version control and no connection to a management decision. A useful artefact avoids these errors by defining its audience, evidence, governance and maintenance requirements from the start. This artefact defines how operational venues should support demand, access, capacity…

  • Common errors when creating a risk and control matrix

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    Typical errors when creating a risk and control matrix include unclear purpose, excessive detail, missing ownership, unsupported ratings, weak version control and no connection to a management decision. A useful artefact avoids these errors by defining its audience, evidence, governance and maintenance requirements from the start. This artefact connects material risks to controls, owners, evidence…

  • What is the structure of effective design principles

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    The structure of effective design principles should follow the decisions and behaviours it needs to support. A practical structure combines scope, core content, owners, evidence, status or measures, approval rules and a review history. This artefact sets the rules that guide design choices and resolve competing options. A useful design principles is not simply a…

  • How to create an outcomes map

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    An outcomes map should turn an important management need into a controlled, usable artefact. To create it, define the decision it must support, gather evidence from accountable owners, structure the content consistently, test it against real scenarios and establish a review cycle. This artefact connects the operating model programme to organisational strategy and intended outcomes.…

  • Why is a KPI framework important

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    A KPI framework is important because it converts dispersed knowledge into a reliable basis for management action. Without that discipline, teams often work from different assumptions, delay decisions or treat approval as an end in itself. This artefact defines key performance indicators, targets, calculation rules, owners and review cycles. A useful KPI framework is not…