Business operating models

Management consulting

  • How to create a capability dependency map

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    A capability dependency map should turn an important management need into a controlled, usable artefact. To create it, define the decision it must support, gather evidence from accountable owners, structure the content consistently, test it against real scenarios and establish a review cycle. This artefact shows relationships between capabilities and their reliance on people, processes,…

  • Why are control frameworks important for operating models

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    Control frameworks matter to operating models because they connect design intent with accountable delivery. They make boundaries, ownership, evidence and decision rules visible across functions that would otherwise optimise in isolation. This artefact defines preventative, detective and corrective controls across the organisation. A useful control framework is not simply a completed template. It is a…

  • The contents of a business operating model

    The contents of a business operating model

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    How to sequence the 21 dimensions of an operating model An operating model explains how an organisation converts strategy into reliable delivery. It connects capabilities, processes, governance, data, technology, people, assets and supporting services into one coherent system. However, organisations cannot design and implement every operating model dimension at the same time. Some dimensions create…

  • Why do businesses value a good risk and control matrix

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    Businesses value a good risk and control matrix when it helps leaders make faster, better-evidenced decisions and coordinate work across organisational boundaries. The artefact creates value only when managers use it to direct action, resolve trade-offs and maintain accountability. This artefact connects material risks to controls, owners, evidence and residual exposure. A useful risk and…